We are looking for a Technical Support Specialist to join our team. The ideal candidate will have a passion for helping customers and a track record of providing outstanding technical support.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve technical issues for customers.
- Collaborate with cross-functional teams to resolve customer issues.
- Continuously learn and improve skills in relevant technologies and products.
- Document customer interactions and resolutions.
- Provide timely and effective customer support.
Qualifications:
- Strong technical knowledge in hardware and software products.
- Excellent communication skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work well in a fast-paced environment.
- Strong desire to continuously learn and improve.
- Experience in customer service is a plus.
Education:
- Bachelor’s or Associate‘s degree in Computer Science or related field.
We are an equal-opportunity employer committed to diversity and inclusion. We will not discriminate against any candidate on the basis of race, religion, color, national origin, gender, age, marital status, veteran status, or disability status.
If you’re an experienced Technical Support Specialist with a passion for helping customers, we’d love to hear from you!If you’re an experienced Technical Support Specialist with a passion for helping customers, we’d love to hear from you!